About Us

Meet our team

Brian, President and Partner of Open Tier Systems, has been working in the tech industry since 1995, when he started at CompUSA. He recounts this job as his steppingstone into the tech world. After CompUSA, he interned at Merck for two semesters, and upon graduation from high school in 1997, he began working with them full time. After Merck, he worked for Align, a Safeguard company, as an IT Consultant.  then, in 2006, Open Tier Systems was born. Being the President and part owner of Open Tier, Brian is responsible for overseeing strategic as well as day-to-day operations, meaning he does a little bit of everything. What he enjoys most about his work he does is using technology to solve problems for our clients. He describes it as “being a detective in a lot of ways”. When not helping run the business, Brian enjoys spending time with his wife and kids, practicing martial arts, cooking, exercising, and being outdoors. 

Brian holds numerous certifications from Microsoft and other vendors.

Rick, Vice President and Partner of Open Tier Systems, had his start in the tech industry in 2002, when he worked for College of William and Mary IT while he was still in school. After graduating, he continued to work for them for six months. Following this, he moved to PA to begin working for Beyond Development, which he started running in 2005. Rick has been Open Tier’s Vice President since January of 2023, when Open Tier and Beyond Development merged. In this role, he oversees the service side of projects, specifically special projects, security, and making sure the help desk is running smoothly. One of Rick’s favorite things about what he does is solving problems. He also finds great satisfaction in acting as our clients’ strategic partner to help them grow and thrive by keeping their costs low and their operations efficient. When not helping clients, Rick loves coaching his children’s youth sports teams, participating on the local school board, volunteering at church, and spending time with family. 

Josh began with Open Tier eight years ago as a Client Services Representative. He is now Open Tier’s Sales Manager. In this role, Josh is responsible for interacting with our clients and nurturing the relationships we have with them. He strives to understand our clients’ struggles and the goals of their business so that we can find them the proper solution for the long term. His favorite thing about what he does with Open Tier is truly maintaining those relationships with our clients. He views these relationships as partnerships, rather than transactions. When Josh is not working, you can find him on the golf course, watching a Philadelphia sporting event, or spending time with his family. 

Deb had her start with Open Tier back in January of 2018. She is our Business Manager, so with that, she takes on several tasks, such as bookkeeping, office operations, HR, the hiring and onboarding process of employees, billing and making payment arrangements with clients, collections, and maintaining relationships with our vendors. When it comes to her job, she is passionate about making the culture and environment of the workplace as pleasant as possible, resolving any issues regarding clients’ accounts, and keeping Open Tier in order so that we can continue to grow. While not performing one of the many tasks that she is responsible for, Deb loves to read, garden, immerse herself in art and creative endeavors, and spend time hanging out with her husband and daughter.

Cody, a graduate of Pennsylvania State University, has been working in the tech industry for five years primarily doing service desk work and focusing on information security. He has been with the Open Tier team since January 2023 as our Technical Analyst. Cody helps with the support tickets that come through from our clients and also troubleshoots issues regarding software installations. His favorite thing about what he does is resolving issues; he describes it as “figuring out a puzzle”. When Cody is not working, he likes to spend time with his family and play video games. 

John, one of our Technical Specialists, has been with Open Tier for a little over four years. He is certified in Veeam Backup Software, has his A+ certification, and has his Network+ certification. His primary focus though is taking care of support tickets. He is the first line of defense when it comes to answering the phones and loves getting positive feedback from the clients. Knowing he made a difference in a client’s day is what makes it all worth it for John. When not in the office, John enjoys playing PC games with friends online, venturing into game development, especially the 3D art aspect, and playing guitar.