Careers
Join the growing Open Tier Systems Team!
Are you someone who’s smart, a problem solver, and can get things done? We’re always looking for Outstanding people to join our team. See below for a list of current openings.
Current Opportunities
Marketing Manager
The Marketing Manager plays a key role in shaping the public image and market presence of our brand. This position is responsible for developing and executing strategic marketing initiatives that drive engagement, increase visibility, and support business growth. The ideal candidate is both analytical and creative, able to lead campaigns across digital and traditional channels with measurable results.
Responsibilities
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Develop and manage multi-channel marketing campaigns aligned with business goals.
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Collaborate with internal teams to create compelling content and sales-enablement materials.
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Monitor and report on campaign performance, adjusting strategies to maximize ROI.
Skills & Experience Required
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Proven experience in marketing strategy, content creation, and campaign execution.
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Strong understanding of digital marketing tools and platforms, including SEO, email, and social media.
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Excellent communication, leadership, and project management skills.
Business Administrator
The Business Administrator supports executive leadership through efficient management of schedules, communications, and operational workflows. This role is key to keeping the leadership team organized and enabling the broader team to operate smoothly.
Responsibilities
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Manage calendars, meetings, and correspondence for executives.
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Coordinate office operations and maintain records, reports, and documentation.
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Assist with project tracking, vendor relations, and internal communications.
Skills & Experience Required
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Highly organized with strong attention to detail and time management skills.
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Proficient in Microsoft 365 and collaboration tools.
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Discretion and professionalism in handling confidential information.
HR Manager
The HR Manager is responsible for overseeing all aspects of human resources, including recruitment, onboarding, compliance, and employee engagement. This role ensures that the organization attracts, develops, and retains top talent while maintaining a positive and compliant workplace culture.
Responsibilities
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Manage recruitment, hiring, and onboarding processes.
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Develop and maintain HR policies, benefits programs, and compliance procedures.
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Lead employee relations initiatives and performance review processes.
Skills & Experience Required
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Solid understanding of employment law, benefits administration, and HR software.
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Excellent interpersonal and conflict resolution skills.
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Strong organizational and communication abilities.
Client Success Representative
The Client Success Represntative is the primary point of contact for client relationships. This role ensures satisfaction, identifies opportunities for improvement or growth, and acts as the voice of the client internally. Success in this role means clients feel heard, valued, and supported.
Responsibilities
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Maintain regular communication with clients and manage their experience.
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Track service delivery quality and coordinate follow-ups on tickets and projects.
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Identify upsell opportunities and ensure contract alignment with client needs.
Skills & Experience Required
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Excellent customer service and relationship-building skills.
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Understanding of technical concepts and ability to translate them for business users.
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Strong organizational and follow-through capabilities.
Technical Engineer(s)
The Technical Engineer is a senior technical resource responsible for designing, planning, and overseeing complex IT solutions. This role builds and validates resolution plans, implements infrastructure and cloud systems, and ensures scalable, secure, and efficient technology environments.
Responsibilities
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Architect and implement technical solutions that align with client needs and standards.
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Troubleshoot escalated issues and lead root-cause analysis efforts.
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Document system configurations and develop process improvements.
- Occasionally visit Client sites to perform role responsibilities
Skills & Experience Required
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Deep expertise in server infrastructure, networking, and cloud ecosystems (Azure, M365).
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Strong understanding of cybersecurity principles and best practices.
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Ability to mentor junior staff and communicate clearly with both technical and non-technical stakeholders.
Technical Specialist(s)
The Technical Specialist is responsible for hands-on implementation and support of IT systems and solutions. Acting as a bridge between the helpdesk and engineering, this role focuses on resolving advanced issues, deploying hardware and software, and ensuring smooth technical operations across environments.
Responsibilities
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Install, configure, and troubleshoot workstations, network devices, and business applications.
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Support project execution and system rollouts under engineer guidance.
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Escalate complex issues with detailed documentation for engineering review.
- Occasionally visit Client sites to perform role responsibilities
Skills & Experience Required
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Proficient in Windows OS, networking fundamentals, and common SaaS platforms.
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Experience with remote monitoring tools, endpoint management, and ticketing systems.
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Strong problem-solving skills and customer-first mindset.
Technical Analyst(s)
The Technical Analyst acts as a frontline resource for client support and technical analysis. This role focuses on troubleshooting issues, gathering context, and performing initial diagnostics while ensuring clear communication and proper documentation. It’s a critical position that helps maintain service quality and client satisfaction by keeping workflows organized and tickets moving efficiently.
Responsibilities
- Triage inbound tickets, perform basic troubleshooting, and gather key information for escalation.
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Document issues, steps taken, and outcomes with accuracy and clarity.
- Collaborate with Specialists and Engineers to ensure smooth handoffs and resolution paths.
- Occasionally visit Client sites to perform role responsibilities
Skills & Experience Required
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Working knowledge of Microsoft 365, Windows desktop environments, and general networking concepts.
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Strong written and verbal communication skills for both technical and non-technical audiences.
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Detail-oriented mindset with the ability to follow SOPs and recognize patterns in recurring issues.
Operations Manager
The Operations Manager is responsible for the day-to-day efficiency of the business, ensuring that people, processes, and platforms work together effectively. This role focuses on service delivery performance, workflow optimization, and cross-department coordination.
Responsibilities
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Implement, internal systems, ensuring SLAs, OKRs, and operational goals are met.
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Lead process improvement initiatives and support strategic project execution.
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Collaborate with leadership on planning, staffing, and reporting.
Skills & Experience Required
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Proven experience in operational management within a service-based business.
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Strong analytical, communication, and leadership skills.
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Familiarity with ITSM platforms and data-driven decision-making.
Please send a copy of your resume in PDF format using the Apply button below. Applicants must hold a valid drivers license and be authorized to work in the US.