OTS Helps Local Painting Company Maintain Reliable IT as the Business Grows

Intro

PAINTech is a growing, multi-generational contractor that depends on reliability behind the scenes. As the business scaled, diversified, and took on more complex work, they needed an IT partner that could keep pace without slowing anything down.

Client Background

PAINTech has over 100 years of family history in the painting industry. Today, they operate at a much larger scale, handling hospitals, stadiums, and commercial projects across multiple states.

While the foundation of the business remains the same, PAINTech has evolved. They’ve expanded beyond traditional painting into more technical services like fireproofing and resinous flooring, building a business that’s more specialized, more resilient, and better positioned for the future.

Problems Experienced

Nearly every part of PAINTech’s business runs through its systems, including:

• proposals and bids
• invoicing
• project coordination
• day-to-day communication

If connectivity is lost or systems are not functioning properly, work stops completely.

PAINTech had experienced that risk before. Prior to working with Open Tier Systems, they cycled through multiple IT providers. One provider in particular struggled to maintain service levels as they grew. What started as a reliable relationship gradually turned into inconsistency, and PAINTech needed a partner who could grow without losing quality.

Solutions Implemented

Over more than 10 years with Open Tier Systems, PAINTech found that consistency.

As Open Tier Systems expanded, they maintained the same level of responsiveness and support PAINTech expected from the beginning. Issues were handled quickly, systems stayed running, and the business kept moving.

The partnership also went beyond day-to-day support. Open Tier Systems took a proactive approach by:

• continuously layering in new security tools
• identifying risks early
• pushing for improvements to protect the business
• helping PAINTech maintain reliability as the company evolved

PAINTech also evaluated the market to confirm they were getting the right value and found that Open Tier Systems not only met expectations on service, but was competitively priced for what they deliver.

Results

As PAINTech has continued to grow, expand services, and shift how it operates, Open Tier Systems has provided stability behind the scenes by keeping systems running, risks managed, and the business moving forward.

For PAINTech, IT is not optional. It is critical to delivering for clients every day.

“Our business depends on our systems working—there’s no fallback. Open Tier Systems has grown alongside us over the past 10+ years without losing the responsiveness and consistency we rely on. They stay ahead of issues, keep things running, and make sure we can deliver for our clients without disruption.”

Bill Shaid, Founder and President