OTS Helps Local Interior Design Firm Keep IT Stable, Secure, and Predictable

Intro

For Floss Barber Inc., form, function, and harmony are not just design principles. They are part of how the business operates. That same standard extends to the systems behind the work and the partners they rely on to keep everything running smoothly.

Client Background

Floss Barber Inc. is an interior design studio with more than 40 years in business and a strong reputation in the Philadelphia area. They operate as a hands-on, highly coordinated firm where projects move quickly and details matter.

Like many businesses built this way, they rely on partners who are responsive, accountable, and easy to work with. That includes IT.

Problems Experienced

Before working with Open Tier Systems, their IT provider did not just struggle with responsiveness. They created problems.

Issues were not limited to normal user errors or occasional glitches. The environment itself caused disruptions, leading to downtime and unnecessary friction.

Floss Barber Inc. understands that IT problems happen. No system is perfect. But there is a difference between normal, user-driven issues and problems caused by how systems are set up and managed. For a business that depends on coordination and timing, that difference matters.

Solutions Implemented

Floss Barber Inc. has partnered with Open Tier Systems for more than 14 years.

With Open Tier Systems, technology became predictable. Issues still come up, but they are the kind you expect: a user issue, a straightforward fix, something that gets handled quickly without disrupting the business.

Over time, the relationship has gone beyond day-to-day support. Open Tier Systems has helped by:

• keeping issues predictable and manageable
• responding quickly when something comes up
• taking a proactive approach to risk and security
• helping systems stay stable, secure, and aligned with how the business operates

Results

That consistency is what stands out. When something does come up, it is addressed and work continues.

Floss Barber Inc. places a high level of trust in Open Tier Systems to stay ahead of risk and keep systems protected. That proactive approach helps identify and address issues early, reducing risk and helping the business continue to operate without disruption.

“We run a hands-on, client-focused business, and we expect the same from our partners. Open Tier Systems works the way we do—responsive, proactive, and easy to work with. We don’t need to think about IT day to day, but we know they’re paying attention, staying ahead, and stepping in when it matters.”

It allows Floss Barber Inc. to stay focused on their work, knowing the systems behind their business are stable, secure, and aligned with how they operate.