Open Tier Systems Hosts Webinar to Help Small Businesses Transform Client Experiences with AI

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Blue Bell, PA – September 10, 2025 – Open Tier Systems is proud to announce its upcoming webinar, AI in Action: Enhancing Client Experience Across Small Business Roles, taking place on Tuesday, September 23, 2025, from 2:00–2:45 PM ET.

This session is designed for small business employees in sales, marketing, finance, customer service, and operations who are committed to delivering smarter, faster, and more personalized client service. As client expectations continue to rise—and the pressure to do more with less intensifies—AI offers a  powerful solution for every role that touches the customer experience.

 “In small businesses, every employee impacts the client experience,” said Brian M. McCarthy, President of Open Tier Systems. “This webinar shows how AI can supercharge those efforts without replacing your team.”

Attendees will learn how AI tools like Microsoft Copilot are already helping small teams respond faster and more effectively to client needs, personalize communication and build loyalty, streamline workflows and improve operational efficiency, compete by leveraging automation and insights.

The session will feature real-world examples from small business leaders, including Michael Pereira, Estimator at J.M. Pereira & Sons, Inc., who will share how Copilot is transforming his day-to-day work. Also joining is Russell Sanderson from Pax8, offering expert insights into practical AI adoption.

Registration is free, and all attendees will receive access to the webinar replay.

Registration Details

Date: Tuesday, September 23, 2025
Time: 2:00 PM ET
Duration: 45 minutes
Register Now to reserve your spot and receive access to the recording.

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