We get IT Done.
The Open Tier Systems Promise

We started Open Tier Systems because we believed small businesses deserved better from their IT provider. Not bigger contracts. Not more confusion. Just honest guidance, responsive support, and a team that actually gets to know your business. Twenty years later, we still work with our first five clients. That says more than any sales pitch ever could.

That same philosophy still shapes how we work today. We believe the people behind your technology matter just as much as the technology itself. You should have a dedicated team that knows your name, your systems, and your business. You should get practical guidance grounded in real cybersecurity experience, not recommendations based on what costs the most. And when something goes wrong, you should be able to count on responsive support from people who understand what is at stake.

Most importantly, we want to be the kind of technology partner you can rely on for years. That means advocating for what you actually need, communicating clearly, responding when it matters, and building trust through the way we show up every day.

Personal Support: A dedicated team that knows your name, your systems, and your business.
Experienced Guidance: Real cybersecurity knowledge and practical technology recommendations.
Your Advocate: We recommend what your business actually needs, not what costs the most.
Responsive Service: Fast support when something breaks and you cannot afford to wait.
Long-Term Partnership: A relationship built on trust, consistency, and years of working together.

Meet The Team

Our team of technicians is standing by to Get IT done.

View The Team On LinkedIn

Alana Stanziano

Administrative Coordinator

As Administrative Coordinator, Alana provides support while helping coordinate the many details that keep the business running smoothly. Drawing on more than a decade of experience in admin and ops roles, she is known for her organization, reliability, and dedication to helping teams stay focused on what matters.

Benjamin Sherrod

Technical Specialist

As a Technical Specialist at Open Tier Systems, Benjamin Sherrod provides expert support across desktop, server, and Microsoft environments. With more than a decade of experience, Benjamin delivers reliable IT solutions that help clients modernize infrastructure and keep systems running efficiently.

Brian McCarthy

President, Partner

Brian McCarthy, President and Partner of Open Tier Systems, leads in innovation with nearly three decades of experience. Renowned for his problem-solving skills, Brian fuses strategic vision technical expertise to tackle challenges. He ensures secure, scalable solutions, driven by ongoing learning and numerous certifications.

Carlos G. Shanel

Technical Analyst

As a Technical Analyst at Open Tier Systems, Carlos G. Shanel helps protect clients' digital assets through cybersecurity and vulnerability management. Passionate about network security and penetration testing, Carlos delivers practical solutions that strengthen security and reduce cyber risk.

Cody Schnable

Technical Specialist

As a Technical Specialist at Open Tier Systems, Cody Schnable resolves technical issues and develops effective solutions to keep clients productive. Cody combines strong troubleshooting skills with Microsoft expertise to solve business challenges and deliver dependable technology solutions.

Deb Kozol

Business Manager

As Business Manager at Open Tier Systems, Deb Kozol oversees business operations, human resources, payroll, benefits, and employee policies. A long-standing team member, Deb plays a critical role in supporting employees, leadership, and vendors while helping keep the business running smoothly.

Emerson Abromavage

Client Success Associate

As a Client Success Associate at Open Tier Systems, Emerson Abromavage specializes in identifying business opportunities and strengthening client relationships. With a strong understanding of IT solutions, Emerson helps businesses navigate technology with confidence while building trusted, long-term partnerships.

Joe Pompilii

Client Success Associate

As a Client Success Associate at Open Tier Systems, Joe Pompilii builds strong relationships with clients while ensuring their needs are met with efficiency and care. Joe develops tailored solutions, drives client satisfaction, and is committed to helping businesses achieve lasting success.

John Ward

Technical Specialist

As a Technical Specialist at Open Tier Systems, John Ward helps clients achieve secure, reliable, and efficient managed IT services. John specializes in backup and recovery, builds trusted client relationships, and delivers dependable solutions backed by extensive technical expertise.

Justin Mangan

Technical Analyst

As a Technical Analyst at Open Tier Systems, Justin Mangan supports clients by troubleshooting issues, monitoring systems, and documenting solutions. Known for his analytical approach and commitment to client service, Justin delivers dependable support while continuing to grow his technical expertise.

Nick Jones

Service Coordinator

Nick helps keep Open Tier's service operations running smoothly by connecting Clients with the resources they need. With a focus on communication, organization, and follow-through, he works closely with both Clients and our technical teams to ensure requests are handled efficiently and expectations are clear. His attention to detail and commitment to service help create a consistent and positive experience for every Client interaction.

Rick Carpenter

Vice President, Partner

Rick Carpenter, Vice President and Partner at Open Tier Systems, brings technical expertise and strategic vision. Rick excels at solving complex IT challenges, combining cybersecurity expertise with Microsoft certifications to deliver secure, efficient solutions that empower clients and drive long-term success.

Tim Brumbley

Technical Specialist

As a Technical Specialist at Open Tier Systems, Tim Brumbley provides responsive technical support and helps clients resolve hardware, software, and system challenges. With more than 10 years of IT experience, Tim delivers reliable solutions that improve productivity and support long-term success.

Zachary Turley

Technical Specialist

As a Technical Analyst at Open Tier Systems, Zachary Turley provides comprehensive IT support, troubleshooting technical issues and configuring client systems. Zachary is dedicated to delivering fast resolutions, minimizing downtime, and ensuring dependable technology solutions for every client.

We get IT Done.
The Open Tier Systems Promise