Infrastructure and cybersecurity for the businesses that build, engineer and operate the Philadelphia region. We run the systems that hold your records and data, the devices your team works on, and the connections between them, with one local team that knows your environment. Priced per user, in three tiers.
Every tier includes our AI service desk in Microsoft Teams or Slack: it answers around the clock, resolves the routine on the spot, and hands the rest to a person with the context already gathered. Pro and Elite add unlimited human support, remote and on-site, from a dedicated team that knows your users, devices and vendors, with 99% of calls answered live. On Essentials, support outside the included stack is billed as used at $225 an hour.
Covers users, devices, access, printers and phones, plus the vendor coordination and office moves that pull leaders away from the business.
Cybersecurity
Security is built into every tier, not sold as a bolt-on. Essentials includes next-gen endpoint detection and response with a 24/7/365 managed threat watch, identity threat detection for Microsoft 365, and security awareness training with simulated phishing for every user. Pro adds email and cloud file defense and enterprise password management. Elite adds human-led threat hunting with active attacker isolation, MFA on desktop, VPN and remote sign-ins, continuous vulnerability assessment and internal penetration testing.
Already dealing with a breach or a serious scare? We help investigate, stabilize systems and guide recovery, then put stronger defenses in place.
Backup and Recovery
Every tier includes independent cloud-to-cloud backup of Microsoft 365 or Google Workspace, kept outside Microsoft and Google, so a deleted mailbox or a ransomed OneDrive is a restore, not a disaster. Elite adds long-term archiving. Server image backup is available as an add-on, and we test restores rather than assuming they work.
Network Support
Reliable connectivity for the office, the field and remote staff: Wi-Fi, firewalls, switches and secure remote access, monitored so problems are spotted before people notice them. We coordinate with your internet provider and plan the network for moves, expansions and new sites.
Microsoft 365 Support
Accounts, email, Teams, SharePoint and OneDrive, run properly: joiners and leavers, access, licensing reviews, and the security settings Microsoft leaves off by default. Pro adds managed email signatures and Microsoft 365 and business application training for your team. Licences are billed separately, at the rates on your proposal.
Computers and Servers
Monitoring, patching and management for every covered computer and server, with lifecycle planning so aging machines do not become surprise costs. Pro includes new workstation upgrades and an annual technology and security review. We also support the servers your files and applications depend on, and give practical guidance on what to buy and when.
Managed IT
Infrastructure and cybersecurity for the systems that hold your records and data, the devices your team uses, and the connections between them. Priced per user.
Essentials
$
55.00
Per User, Per Month
The core security stack, with support for that stack included. Anything outside it is billed as you go, so you only pay for what you use.
AI Service Desk in Microsoft Teams or Slack: 24/7 Triage and First-Line Resolution
Support for the Included Stack (All Other Support Billed T&M)
Remote Monitoring and Management Agent (RMM)
Next-Gen Endpoint Detection & Response With 24/7/365 Managed Threat Watch
Identity Threat Detection & Response (ITDR)
Security Awareness Training and Simulated Email Attacks
Where most of our clients land. A dedicated technical team and client success manager, remote and on-site support included, new workstation upgrades covered, plus full protection and training for your Microsoft 365 or Google environment.
Everything in Essentials
AI Service Desk Backed by Unlimited Human Support, Remote and On-Site (Primary Service Area)
A Dedicated Technical Team That Knows Your Environment
For firms where downtime isn't an option: senior engineers, priority response, active threat hunting and continuous testing, with your technical controls aligned to your industry's framework. Pair it with Managed Compliance for the audit side.
Everything in Pro
Dedicated Technical Team With Senior Engineer Escalation
Priority Response Ahead of All Standard Queues
24/7/365 Human-Led Threat Hunting With Active Attacker Isolation
Technical Controls Aligned to Your Industry's Compliance Framework
Add-ons make any tier a "+": shared or unassigned devices ($20/device/month), mailbox-only field users ($15/user/month), Duo MFA below Elite ($4/user/month), and server backup. Microsoft 365 and other licensing is billed separately.
No Hostage Clauses
Our Clean-Exit Guarantee: if you ever move on, we hand over everything that is yours within 30 days of your final paid invoice, including documentation, every administrative credential, licence inventories, backup access and configurations. After 20 years and close to 200 clients, we would rather earn your renewal than write a contract that traps you.
Managed IT stands on its own. When your foundation runs clean, Managed AI takes the busywork off your team, and Managed Compliance gets you ready for the audit, the insurer and the questionnaire.
