Pricing and Packages

Our clients typically invest between $1,500 and $35,000 per month in IT and cybersecurity.

For 20 years, Open Tier Systems has run IT for the businesses that build, engineer, and operate the Philadelphia region: general contractors and specialty trades, engineering firms, property and facilities operators, and the professional firms that keep them moving. Our plans are built for stability and risk reduction, priced to scale with your team, and structured so nothing surprises you. Every plan stands on its own. And when you're ready, each one pairs with an AI package of the same name.

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Essential
$ 55.00
Per Device, Per Month
The core security stack, with support for that stack included. Anything outside it is billed as you go, so you only pay for what you use.
  • AI Service Desk in Microsoft Teams or Slack: 24/7 Triage and First-Line Resolution
  • Support for the Included Stack (All Other Support Billed T&M)
  • Remote Monitoring and Management Agent (RMM)
  • Next-Gen Endpoint Detection & Response With 24/7/365 Managed Threat Watch
  • Identity Threat Detection & Response (ITDR)
  • Security Awareness Training and Simulated Email Attacks
  • Cloud to Cloud Backup for 365/Google
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Pro
$ 175.00
Per User, Per Month
Most Popular
Where most of our clients land. A dedicated technical team and client success manager, remote and on-site support included, new workstation upgrades covered, plus full protection and training for your Microsoft 365 or Google environment.
  • Everything in Essential
  • AI Service Desk Backed by Unlimited Human Support, Remote and On-Site (Primary Service Area)
  • A Dedicated Technical Team That Knows Your Environment
  • Named Client Success Manager
  • New Workstation Upgrades Included
  • 99% of Calls Answered Live by a Person
  • Annual Technology and Security Review
  • Enterprise Password Management
  • Email & Cloud File Defense
  • Managed Email Signatures
  • Microsoft 365 + Business Application Training
  • Licensing and Project Work Billed Separately
Book a Consultation
Elite
$ 350.00
Per User, Per Month
For firms where downtime and failed audits aren't an option. Elite begins with a compliance baseline assessment and maturity roadmap, then delivers the priority response, strategy reviews, and continuous testing and controls that regulated businesses require. Assessment is quoted separately based on your size and framework.
  • Everything in Pro
  • Compliance Baseline Assessment & Maturity Roadmap (Quoted Separately, Required to Start)
  • Dedicated Technical Team With Senior Engineer Escalation
  • Priority Response Ahead of All Standard Queues
  • 24/7/365 Human-Led Threat Hunting With Active Attacker Isolation
  • Required Alignment to the Compliance Framework Your Industry Runs On
  • Documented Gap Register With Prioritized Remediation Plan
  • Configuration-Level Remediation Included (Capital, Third-Party & Policy Work Quoted)
  • Quarterly Strategy Reviews With Your Client Success Manager
  • Compliance Documentation Support for Audits and Insurance Renewals
  • Vendor and Lifecycle Management Across the Stack
  • MFA for Desktop/VPN/RDP Signins
  • Cloud to Cloud Archiving for 365/Google
  • Continuous Network & Cloud Vulnerability Assessments and Compliance Reporting
  • Internal Penetration Testing & Reporting
  • Exclusive Client Event Invitations
Book a Consultation

Our Clean-Exit Guarantee: No Hostage Clauses

Switching IT providers shouldn't feel like a hostage negotiation. If you ever move on from Open Tier Systems, we hand over everything that's yours within 30 days of your final settled invoice: complete network and systems documentation, every administrative credential and password, device and software license inventories, backup access, and system configurations. We cooperate fully with your incoming IT provider until the handoff is done. All we ask is that your account is paid up. After 20 years in this business, we'd rather earn your renewal than write a contract that traps you.

Ready for More? Add the AI Layer

You're already using it. The AI service desk in every plan answers your team in Teams or Slack the moment they ask, resolves the routine stuff on the spot, and routes the rest to a human with the context already gathered. That's the AI layer doing one job well. The packages go further: every plan above has an AI counterpart with the same name, and Essential pairs with AI Essentials, Pro with AI Pro, Elite with AI Elite. When your IT foundation runs clean, we layer automation across the rest of your business to hand hours back to your team without adding headcount. There's no timeline and no pressure. Your IT plan stands fully on its own, and when you're curious, the first step is a business assessment, not a contract.
Start With an AI Business Assessment
Explore AI Managed Services

Price Is What You Pay
Value Is What You Get

See what our customers have to say about working with Open Tier Systems!
View Reviews On Google
our trusted IT and security partner for nearly 20 years

Open Tier Systems has been our trusted IT and security partner for nearly 20 years. Their team is responsive, knowledgeable, and proactive in keeping our systems secure and running smoothly. They don’t just fix problems, they prevent them. We highly recommend Open Tier to any business looking for a reliable, long-term IT partner.

Z.G.
Operations Manager
highly skilled and dedicated to ensuring customer satisfaction

Open Tier Systems, llc is an amazing company providing outstanding IT solutions. Their team is highly skilled and dedicated to ensuring customer satisfaction. I am extremely happy with their services and would recommend them to anyone in need of reliable IT support.

M.C.
Local Business Owner
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they help us work through problems without focusing on whose fault it is

I've been working with OpenTier since they launched and I feel so lucky to have their team in my corner. They have helped us wire and network three different offices, navigating the moves with ease. Their support team is always helpful in working through tech challenges and making sure everything is resolved. The best thing about them is that they help us work through problems without focusing on whose fault it is. They just fix things no matter what. That's hard to find.

B.B.
Office Manager
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always ready to go the extra mile to ensure customer satisfaction

Open Tier Systems, llc is truly the best company out there. Their services are top-notch. The team at Open Tier Systems is always ready to go the extra mile to ensure customer satisfaction. I can't thank them enough for their outstanding support. Highly recommended!

T.T.
Local Business Owner
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always quick to respond and resolve any issues

"Open Tier Systems, llc is an incredible company. I am very pleased with their services. The support team is always quick to respond and resolve any issues. Highly recommended!"

S.W.
VP Operations

Open Tier Systems

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